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Human Bullet Points

Can your fingers really be bullet points that enhance your message?  In this video, I'm going to give you an examples and ideas on how to incorporate the human bullet…
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Come Take a Journey with Me

If you are starting a new project and wanted to tell the world, you may find yourself like me tweeting, posting, go live, email blasting and now blogging about your…
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Unhappy Customer Lunch-n-Learn

  We love our customers, but sometimes they can drive us crazy. Why not learn more about customer service form the man who's deflating job is to tell a mother…
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Bad Customer Service Generates Positive Praise

You need to experience bad customer service before you can appreciate good customer service. "You're the best waitress we've had all week," I say as I hand the waitress the…
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Let’s Talk Image this Holiday

During the holidays many people think Santa is running the show.   Yet for those in the trenches, it's the worker elf that does it all, don't you know. I'm…
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Perception of Once’s Image and How It’s Assembled

This is a highlight of How to Enhance Your Business Through Your Image presentation. There's more to your image then we think.
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I’m Stressed Out – Must Reduce Stress

OK,  so it is National Stress Awareness Day.  So now that I'm aware of my stress, what do I do to reduce it? I did some research and learned that…
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Are You Getting Respect? – It Starts with Listening

If you walked by my house today you may have heard my son's name being yelled.  He was in full hyper-mode; the cold winter is not allowing him go outside…
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The Power of the Smile

The smile is a very powerful weapon, it can bring people out of depression, add personality to your voice and influence other behaviors.  Everyone has the ability to smile. Studies…
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Image – It Can’t Be Everything

My son shows me his newest, coolest, Lego truck.  "But it's more than a truck, Dad", he says.  "It's a boat, and has jets on the back end so it…
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